Service Type
Design Consultancy
Client
Zegna Group / Gregori Chiarotti Projects
Completed
2026
Banyards was appointed as MEP Design Consultant for the new Zegna luxury retail store at London Heathrow Terminal 5, strengthening our portfolio of airport hospitality and airside retail projects.
Located within Heathrow’s luxury retail village, the store was designed to reflect Zegna’s heritage of Italian craftsmanship and contemporary luxury, while operating within one of Europe’s most tightly regulated and operationally complex transport environments. The project balanced refined customer experience with strict airport compliance, resilience and maintainability requirements.
Founded in 1910 in northern Italy, Zegna is internationally recognised for premium menswear and its commitment to responsible and sustainable craftsmanship. Heathrow Terminal 5, handling over 35 million passengers annually, provided a global showcase environment where luxury brands often achieved some of their highest worldwide sales per square metre.
Banyards’ Contribution & Expertise
Banyards delivered full MEP design services in collaboration with Gregori Chiarotti Projects, ensuring building services fully supported both Zegna’s brand aspirations and Heathrow’s operational standards.
The project team brought extensive experience in high-end retail, hospitality and leisure environments, particularly within live airport terminals.
Technical Role
Banyards’ scope included:
Mechanical & Electrical Design — Delivery of high-performance HVAC, power distribution and lighting systems tailored to luxury retail presentation and occupant comfort.
Public Health Systems — Fully compliant services integrated within constrained airside environments.
BIM-Led Coordination — Revit-based coordination to manage tight spatial constraints and interfaces with architectural, structural and specialist retail fit-out elements.
Heathrow Compliance & Approvals — Detailed engagement with Heathrow systems, standards and approval gateways to ensure smooth progression through design and construction.
Energy Efficiency & Sustainability — Design solutions aligned with Heathrow’s sustainability objectives and Zegna’s commitment to responsible craftsmanship.
Close coordination with Heathrow’s operational teams ensured that installation, commissioning and future maintenance strategies were developed without disruption to terminal operations.
Delivering in Complex Live Environments
Airside retail projects required exceptional planning and technical coordination. Working within an operational international airport environment demanded:
Strict security and access controls
Phased and night-time installation strategies
Zero tolerance for disruption to passenger operations
Full compliance with airport-specific engineering standards
Banyards’ in-depth knowledge of Heathrow’s infrastructure, protocols and asset protection requirements enabled efficient navigation of these constraints while maintaining programme certainty and quality of delivery.
Building on Proven Heathrow Experience
The Zegna Terminal 5 project followed Banyards’ earlier work at Heathrow Terminal 3, where we delivered MEP design for the expansion and refurbishment of the No1 Lounges My Lounge facility. That project increased seating capacity and enhanced the guest experience through improved dining, bar, relaxation and private meeting facilities, alongside the introduction of a mini-cinema zone and optimised passenger flow.
Together, these projects demonstrated Banyards’ capability to support both hospitality and luxury retail operators in delivering premium passenger environments within complex transport hubs.
Strategic Impact
Luxury retail represented one of Heathrow’s strongest commercial sectors, and Terminal 5 remained among the busiest terminals in Europe. Delivering technically robust, energy-efficient and brand-aligned MEP solutions proved critical to both commercial performance and long-term asset value.
The Zegna Heathrow T5 project reinforced Banyards’ position as a trusted MEP design partner for:
Airport retail fit-outs
Premium hospitality environments
Complex, operationally sensitive transport infrastructure
It also reflected the growing demand for sustainable, future-ready building services solutions that enhanced both customer experience and operational resilience.
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